Account & Profile Related
Get your answer in our frequently asked questions
Get account-related details like Subscriber ID, WhatsApp services, how to change Registered Mobile Number, etc.
- How can I change my E-mail ID?
You can change/update your E-mail ID using any of the below options:
- Tata Play website – To change/update your E-mail ID in a few easy steps, click here.
- WhatsApp – Type Email Id and send to 18002086633.
- How can I check my account details?
You can just give a missed call on 080-61-9999-11 you will receive SMS with your account details like Subscriber ID / Current Balance / Monthly Charges / Next Recharge Date. You can even login to self-care go to Get Help section click on My Bills & Payments followed by My Balance & Due Date.
- Can I manage my account Online?
Yes, by registering yourself on Tata Play selfcare you can manage your accounts online.
- How do I register myself on Selfcare?
To register on Selfcare, please visit your My Tata Play Account.
- What are the facilities available on Selfcare?
Following facilities are available on Self-care section of Tata Play:
- Recharge your account
- Order showcase movies
- Check account detail
- View/Add/Drop packages or ALC channel
- Add Tata Play services
- Record TV shows ( HD PVR boxes )
- Change/Update Registered Mobile Number / E-Mail ID
- Register on WhatsApp
- Know your account balance & pack details
- Refresh your account
- Avail emergency top up (If eligible)
- Suspend / Resume my account or a particular box
- Request for transfer of ownership
- Raise a technical complaint
- Refresh your account.
- Place a request for Transferring your account
- Giving consent for WhatsApp registration.
- View balance & due date
- View transactions history
- View & download bill statement
- Recommend best fit plan
- Optimize my pack
- Track requests & complaints
- I am not able to modify my account details on Tata Play Website/App?
Please check if your account is deactive, if Yes, Please Recharge here to modify your account details. If no, Please visit Tata play Get Help on Website/App or contact our call centre.
- I am not able to add/drop channels on my TV?
Please check if your account is deactive, if Yes, Please Recharge here to manage your pack. If no, Please visit Tata play Get Help on Website/App or contact our call centre.
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Thanks! We're glad we could help.
Call us at 1800 208 6633 for further assistance.
