Can I view the Live Feed from the camera on multiple devices at the same time?

Yes, you can view Live Feed from the camera on multiple devices at the same time.

Is there a limit to the number of devices that can have the app installed and set up?

You can install this app on 6 different devices and log in via your Gmail Id linked to the device at the time of purchase.

Can I use the Camera outdoors?

Yes, Google Nest Cam is weather resistant and can withstand dust, rain, and snow. It is designed for both indoor and outdoor use.

What happens to a Camera’s video history if I delete/remove a camera in the app?

When you remove your camera, it gets disconnected from your account. Once removed, it will no longer appear in the app, so you won’t be able to control it, watch its video stream or change settings. This also deletes everything from its video history in the app.

Does the Camera need to be connected to a power source all the time?

No. The Camera is battery operated and does not require a constant power source. However, based on the usage, it should be connected to a power source for charging.

Can the Camera be used offline?

Yes. The Camera automatically stores up to 1 hour of recorded events in its local memory during wi-fi or power outage. However, to get the best experience, it’s advised that you keep your Camera connected to broadband/internet to access live stream and receive event notifications. When your Camera is offline, you will not be able to connect to the Camera via app, access live stream or get alerts.

What kind of Wi-fi network will the Camera work with?

Your Camera supports 2.4 GHz/ 5 GHz Wi-Fi networks.

Is internet facility required for this Camera?

Yes. To set up and configure the CCTV Camera in the Mobile App, you need to be connected to the internet with a minimum speed of 2 MBPS.

Will the Camera work without subscription?

While purchasing the Camera, you need to purchase a monthly subscription too. After the first month, you can continue to use the Camera even without subscription. However, to access smart features like Intelligent Alerts, Familiar Face Recognition, extended Event Video history and call centre support, you will need an active Tata Play Secure+ Service.

What is Tata Play Secure+?

Tata Play Secure+ is a smart home security service. Customers are provided with an intelligent security Camera from Google along with Nest Aware Monthly subscription. As a special offer, G Nest Mini (worth Rs.4,499) is also provided with every camera purchased - at no extra cost. The service offers the following features: Familiar face alert Intelligent Alerts when an animal/vehicle/person is seen Up to 30/60 days of event video history and 10 days of continuous video recording history* 2-way communication activity zones Battery-powered Camera Weather resistant Wi-Fi or power outage backup up to 1 hour 1080p HD with HDR night vision 24/7 live view 1 year warranty Installation & customer service by Tata Play professionals

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Tata Play Limited Registered and Corporate Office: Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai 400 098, Maharashtra, India; Telephone: 022 6613 3000
Email: help@tataplay.com; Toll-free number 18002086633
Website: www.tataplay.com; Corporate Identity Number: U92120MH2001PLC130365

TATA® and TATA PLAY® are registered trademarks of Tata Sons Private Limited. Used under License by Tata Play Limited.

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