My account status shows deactive. How to activate my account and watch TV channels?

Your account is deactivated as your account balance is zero. To watch your favourite shows, manage your pack and modify account details. <a class="recharge-here" href="https://www.tataplay.com/my-account/recharge-redirection" target="_blank">Recharge here</a>

I have suspended/ paused my services, but the service is still active

Please note that the services will be suspended/ paused from the next day starting 00:00 post suspension/ pause

How do I resume my set top box?

To resume your account: <ul> <li>Visit the Get Help section and seek assistance from our Get Help Assistant. Choose the ‘Account & Profile’ section, where you will get the <a href="https://www.tataplay.com/dth/help?src=ua&action=10.9">Resume My Service option</a>.OR</li> <li>Visit the <a href="https://app.tataplay.com/2oxK/mpl">Manage Pack section</a> and click on "Resume box"</li> </ul> Please note: If you are unable to view the services post resumption, click below: Refresh Services

Pause & Resume services

To pause your services for specific time period

Step 1
Pause services by seeking assistance from Get Help BOT
Click Here
Step 2
In case of Multi-TV connection- choose if you want to suspend whole account or just one box
Step 3
Select the period for which you want to suspend the account

To pause your services for undefined time period

Step 1
Visit the Manage pack section
Click Here
Step 2
Choose on "Pause Box" option

How to pause and resume subscription on TV

Related FAQs

My account status shows deactive. How to activate my account and watch TV channels?
Your account is deactivated as your account balance is zero. To watch your favourite shows, manage your pack and modify account details. Recharge here
I have suspended/ paused my services, but the service is still active
Please note that the services will be suspended/ paused from the next day starting 00:00 post suspension/ pause
How do I resume my set top box?
To resume your account:
- Visit the Get Help section and seek assistance from our Get Help Assistant. Choose the ‘Account & Profile’ section, where you will get the Resume My Service option.OR
- Visit the Manage Pack section and click on "Resume box"
Please note: If you are unable to view the services post resumption, click below: Refresh Services