My account status shows deactive. How to activate my account and watch TV channels?

Your account is deactivated as your account balance is zero. To watch your favourite shows, manage your pack and modify account details. <a class="recharge-here" href="https://www.tataplay.com/my-account/recharge-redirection" target="_blank">Recharge here</a>

How to access Tata Play Remote?

Keep the control of your TV in your hands. <a href="https://www.tataplay.com/dth/help/remote-control">Click here</a> to understand access of tata play remote.

How to Find your Tata Play DTH Subscriber ID?

You can easily get to know your Tata Play DTH Subscriber ID or account number by following these methods, just follow the steps or <a href="https://www.youtube.com/watch?v=qzBeo959pbA">Watch here</a>: <ol> <li>Using the remote: <ul> <li>Press the yellow button on your Tata Play remote</li> <li>The 10-digit number on the right corner of your screen is your Subscriber ID</li> </ul> </li> <li>Give a missed call <ul> <li>Give a missed call on 8880488804 from your registered mobile number</li> <li>You will receive the details by SMS</li> </ul> </li> <li>Log in to your account: <ul> <li>Log on to Tata Play Website</li> <li>Enter your registered mobile number</li> <li>Your subscriber ID or account number, account balance and due date online will be displayed on the main screen</li> </ul> </li> <li>Check your welcome letter or bill: <ul> <li>Your subscriber ID is usually listed on your welcome letter or monthly bill</li> </ul> </li> <li>Text message: <ul> <li>Text "SUB" to 56677 from your registered mobile number</li> </ul> </li> </ol>

Trouble in viewing our Services/Channel Not working?

<ul> <li>Check if your TV and Set Top Box is connected and you have chosen input mode as AV/HDMI?</li> <li>Is it cloudy or raining ? If yes, please hold for a while and check again after some time</li> <li>Switch off the power supply , wait for 10 seconds and then switch ON.</li> <li>If you still unable to view, <a href="https://www.tataplay.com/dth/help?src=ua&action=10.46">Click here</a></li> </ul>

How to connect Set-Top Box to TV Using HDMI cable?

Here’s a quick rundown on how to connect your HDMI cable to your Set Top Box: <ul> <li>Connect one end of the HDMI cable to the TV and the other to Tata Play Set Top Box.</li> <li>Change input settings to HDMI by selecting Input Settings under Source Option.</li> </ul> <a href="https://www.youtube.com/watch?v=-d0fGKyDOME">Click here</a> to watch how

No Signal on Set Top Box

If the weather is clear, we can help you solve the issue with following troubleshooting steps:

Step 1
Check if all the wires are connected and turn on your Set top box
Step 2
Check if your TV and Set top box is connected and you have chosen input mode as AV/HDMI
Step 3
Click below to refresh your services
Refresh

Unable To View Channels – How to resolve and raise a Work Order

Related FAQs

My account status shows deactive. How to activate my account and watch TV channels?
Your account is deactivated as your account balance is zero. To watch your favourite shows, manage your pack and modify account details. Recharge here
How to access Tata Play Remote?
Keep the control of your TV in your hands. Click here to understand access of tata play remote.
How to Find your Tata Play DTH Subscriber ID?
You can easily get to know your Tata Play DTH Subscriber ID or account number by following these methods, just follow the steps or Watch here:
1. Using the remote:
  Press the yellow button on your Tata Play remote
  
  The 10-digit number on the right corner of your screen is your Subscriber ID
2. Give a missed call
  Give a missed call on 8880488804 from your registered mobile number
  
  You will receive the details by SMS
3. Log in to your account:
  Log on to Tata Play Website
  
  Enter your registered mobile number
  
  Your subscriber ID or account number, account balance and due date online will be displayed on the main screen
4. Check your welcome letter or bill:
  Your subscriber ID is usually listed on your welcome letter or monthly bill
5. Text message:
  Text "SUB" to 56677 from your registered mobile number
Trouble in viewing our Services/Channel Not working?
- Check if your TV and Set Top Box is connected and you have chosen input mode as AV/HDMI?
- Is it cloudy or raining ? If yes, please hold for a while and check again after some time
- Switch off the power supply , wait for 10 seconds and then switch ON.
- If you still unable to view, Click here
How to connect Set-Top Box to TV Using HDMI cable?
Here’s a quick rundown on how to connect your HDMI cable to your Set Top Box:
- Connect one end of the HDMI cable to the TV and the other to Tata Play Set Top Box.
- Change input settings to HDMI by selecting Input Settings under Source Option.
Click here to watch how