Why have my channels disappeared after recharge or pack change?

<ol> <li>First, check if your recharge was successful (look for an SMS confirmation).</li> <li>Keep your Set Top Box switched on during the recharge or pack change so the activation signal can reach it.</li> <li>Verify that your pack includes those channels. You can check this in the Tata Play Mobile App by going to Manage Pack > View Channels & Pricing.</li> </ol> You can try the following options to refresh your channels. Ensure your TV is switched on before trying any of the options below: <ul> <li>Open the Tata Play Mobile App and go to My Account > Refresh My Channels.</li> <li>Give a missed call from your registered mobile number to 08061999966.</li> <li>Send “Hi” to our WhatsApp number 1800 208 6633 to refresh your channels.</li> <li>Chat with us and select “Refresh” from menu to refresh your channels.</li> </ul>

How do I fix the "Your box is not receiving signal" error on my TV?

If you see this message, try any of the following options: <ul> <li>Check your connections- Ensure your TV and Set Top Box are properly connected and the input mode is set to AV/HDMI.</li> <li>Bad weather? - If it is cloudy or raining, wait for some time and check again, as bad weather can temporarily affect the signal.</li> <li>Restart your Set Top Box - Switch off the power supply, wait for a few seconds, and switch it back on.</li> <li>You can also scan the QR code on your TV screen using your mobile to refresh.</li> </ul> If none of the above options resolve your issue, chat with us <a href="https://www.tataplay.com/dth/help?src=ua&action=10">here</a>.

What should I do when my TV screen is completely blank / black?

Try this quick fix: <ul> <li>Switch off the Set Top Box from the power supply and wait for a few seconds. Then switch it on again and allow a few minutes for the channels to load.</li> </ul> If none of the above options resolve your issue, chat with us <a href="https://www.tataplay.com/dth/help?src=ua&action=10">here</a>.

Why are some channels blank while others work?

This can happen due to a temporary signal issue or a change in your subscription. <ol> <li>First, check if your recharge was successful (look for an SMS confirmation). Keep your Set Top Box switched on during the recharge or pack change so the activation signal can reach it.</li> </ol> <ol start="2"> <li>Verify that your pack includes those channels. You can check this in the Tata Play Mobile App by going to Manage Pack > View Channels & Pricing.</li> </ol> You can try the following options to refresh your channels. Ensure your TV is switched on before trying any of the options below: <ul> <li>Open the Tata Play Mobile App and go to My Account > Refresh My Channels.</li> <li>Give a missed call from your registered mobile number to 08061999966.</li> <li>Send “Hi” to our WhatsApp number 1800 208 6633 to refresh your channels.</li> <li>Chat with us and select “Refresh” from menu to refresh your channels.</li> </ul>

How do I refresh my Set Top Box to fix channel issues?

You can refresh your channels using the options below. Please ensure your TV is switched on before trying any of them: <ul> <li>Open the Tata Play Mobile App and go to My Account > Refresh My Channels.</li> <li>Give a missed call from your registered mobile number to 08061999966.</li> <li>Send “Hi” to our WhatsApp number 1800 208 6633 to refresh your channels.</li> <li>Chat with us and select “Refresh” from menu to refresh your channels.</li> </ul>

Channels not visible

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Get your answer in our Frequently Asked Questions (FAQs)

Why have my channels disappeared after recharge or pack change?
1. First, check if your recharge was successful (look for an SMS confirmation).
2. Keep your Set Top Box switched on during the recharge or pack change so the activation signal can reach it.
3. Verify that your pack includes those channels. You can check this in the Tata Play Mobile App by going to Manage Pack > View Channels & Pricing.
You can try the following options to refresh your channels. Ensure your TV is switched on before trying any of the options below:
- Open the Tata Play Mobile App and go to My Account > Refresh My Channels.
- Give a missed call from your registered mobile number to 08061999966.
- Send “Hi” to our WhatsApp number 1800 208 6633 to refresh your channels.
- Chat with us and select “Refresh” from menu to refresh your channels.
How do I fix the "Your box is not receiving signal" error on my TV?
If you see this message, try any of the following options:
- Check your connections- Ensure your TV and Set Top Box are properly connected and the input mode is set to AV/HDMI.
- Bad weather? - If it is cloudy or raining, wait for some time and check again, as bad weather can temporarily affect the signal.
- Restart your Set Top Box - Switch off the power supply, wait for a few seconds, and switch it back on.
- You can also scan the QR code on your TV screen using your mobile to refresh.
If none of the above options resolve your issue, chat with us here.
What should I do when my TV screen is completely blank / black?
Try this quick fix:
- Switch off the Set Top Box from the power supply and wait for a few seconds. Then switch it on again and allow a few minutes for the channels to load.
If none of the above options resolve your issue, chat with us here.
Why are some channels blank while others work?
This can happen due to a temporary signal issue or a change in your subscription.
1. First, check if your recharge was successful (look for an SMS confirmation).
  Keep your Set Top Box switched on during the recharge or pack change so the activation signal can reach it.
1. Verify that your pack includes those channels. You can check this in the Tata Play Mobile App by going to Manage Pack > View Channels & Pricing.
You can try the following options to refresh your channels. Ensure your TV is switched on before trying any of the options below:
- Open the Tata Play Mobile App and go to My Account > Refresh My Channels.
- Give a missed call from your registered mobile number to 08061999966.
- Send “Hi” to our WhatsApp number 1800 208 6633 to refresh your channels.
- Chat with us and select “Refresh” from menu to refresh your channels.
How do I refresh my Set Top Box to fix channel issues?
You can refresh your channels using the options below. Please ensure your TV is switched on before trying any of them:
- Open the Tata Play Mobile App and go to My Account > Refresh My Channels.
- Give a missed call from your registered mobile number to 08061999966.
- Send “Hi” to our WhatsApp number 1800 208 6633 to refresh your channels.
- Chat with us and select “Refresh” from menu to refresh your channels.