Emergency Top Up

 

Read what others usually ask us

Get your answer in our Frequently Asked Questions (FAQs)​

  • Am I eligible for an Emergency Top Up and how can I check?

    Emergency Top Up is available only for eligible accounts. If eligible, you will see the option in the My Account menu. Alternatively, you may find it in:

    • Account Summary on the Tata Play Mobile App
    • Give a missed call from your registered mobile number to 080-61-9999-99.
    • Chat with us and select “Emergency Top Up” from Menu to avail.

    Note: If your account is deactivated, you can activate an Emergency Top Up within 7 days of deactivation (if eligible).

  • How can I activate a 3-day Emergency Top-Up?

    Emergency Top Up is available only for eligible customers. If you are eligible, you will see the option in the My Account menu of the Tata Play Mobile App and you can activate it using any of the following options:

    1. Give a missed call from your registered mobile number to 080-61-9999-99.
    2. Send an SMS “TOPUP” from your registered mobile number to 56633.
    3. Send a message "Top UP" to 1800-208-6633 on WhatsApp.
    4. Chat with us and select “Emergency Top Up” from Menu to avail.
  • Can a customer service agent activate Emergency Top Up for me?

    No, agents cannot activate Emergency Top Up directly. If you are eligible, you will see the option in the My Account menu of the Tata Play Mobile App and you can activate it using any of the following options:

    1. Give a missed call from your registered mobile number to 080-61-9999-99.
    2. Send an SMS TOPUP from your registered mobile number to 56633.
    3. Send a message "Top UP" to 1800-208-6633 on WhatsApp.
    4. Chat with us and select “Emergency Top Up” from Menu to avail.