About Tata Play

Get your answer in our frequently asked questions

  • What is Digitisation?

    TV signals are currently distributed in the country in analog as well as in digital and terrestrial formats. A digital format provides better picture quality & sound and other benefits leading to a better quality service. Most cable operators in the country are providing analog TV service while all DTH operators are providing a digital TV service. Digitisation means that all cable TV households would receive digital TV signals through a Set Top Box. As part of Digitisation, every cable operator will be legally bound to transmit digital signals, which can be received at the subscriber's home, only through a Set Top Box, often called a STB. 

  • What is rain fade?

    A few minutes of outage might occur during rains. This phenomenon is called rain fade/rain outage and occurs in DTH platforms across the world. It will result in your television losing reception for some time. We have tried to cut down this time so it might happen only for one or two minutes each time. This too is automatically detected and gets corrected by itself.

  • What are the charges for any part replacement like cable, adaptor etc?
    Material Charges(In Rs.)
    Material List SD Zapper HD Zapper HD 4K HD 4K/SD PVR/HD PVR/Tata Play+ HD/Binge +
    Box Replacement 350 400 700 700
    Adaptor 150 150 150 350
    Digi-card 300 300 300 300
    Remote 200 200 200 375
    HDMI Cable NA 125 125 125
    Dish(60 CM) 450 450 450 450
    Connector- Female barrel 20 20 20 20
    Connector- RG59/RG6 15 15 15 15

    Please note that the replaced box will be a refurbished one, which will come with a 1 year warranty. This is to contribute towards green environment

    Cable Charges for New Installation Price (In Rs.)
    0 to 10 Meters No Charges
    above 10 Meters

    Rs. 12 Per Meter

    Cable Charges for Relocation/FR & Upgrade Price (In Rs.)
    Flat Charging Rs. 12 Per Meter

    ** No charges for Service visit.
    *** Cable charges extra (Depending on the length of cable consumed during service Visit).
    **** Other material charges will be charged depending on consumption.
    ****To know more about the charges call us at 1860 208 6633/1860 120 6633.