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Get your answer in our Frequently Asked Questions (FAQs)​

  • What is the lock in period policy?

    Refer the below table of lock in policy.

    Pack  Lock in Days
    Add on / ALC 0
    Tata Play Curated Pack 0
    Broadcaster Pack 0
    Regional Pack 0
    Tata Play Services 1
    J-Sat/J-Noon 30
    Bollywood Premiere 30
    Semi -Annual 182
    Annual  365
  • What is NCF (Network Capacity Fee) & how is it charged?

    The subscription has two components. One is the Network Capacity Fee (NCF), which is like a rental. The other is the prices of any pay channels.

    Primary box: Distributors can charge subscribers a "Network Capacity Fee" (NCF) of Rs.130 pm + taxes (i.e. Rs.153.40 pm incl. of taxes) for providing up to 200 NCF count. For providing more than 200 NCF count the distributors can charge Rs.160 pm + taxes (i.e. Rs.188.80 pm incl. of taxes). If a subscriber opts for HD channels, then each HD channel will be counted as equal to two SD channels

    Secondary box: Rs 61.36 for the first 200 NCF count and Rs 75.52 for more than 200 NCF count.

    NCF Slabs NCF Charge (incl. of Taxes) for Primary connection NCF Charge (incl. of Taxes) for secondary connections
    0-200 ₹ 153.40 ₹ 61.36
    201 and above ₹ 188.80 ₹ 75.52

     

  • How is my NCF Slab calculated?

    Your NCF slab is calculated basis the sum of the NCF counts of the subscribed channels, where the SD channels have an NCF count of 1 and HD channels have an NCF count of 2.

  • I was earlier being charged Rs.153.0 pm for NCF. Why has it been changed to Rs. 153.4 pm?

    The applicable NCF as per TRAI's notification is Rs.153.4 pm (Rs.130 + 18% tax).

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