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Technical assistance
Use the Tata Play Smart App in your native language. Get TV shows and movie recommendations suited to language preferences.
Your shows are available on 2 screens at the same time
Your shows are available on 2 screens at the same time
Get all the information you need on packs, channels or available languages quickly. With voice commands, the search becomes easier.
Get all the information you need on packs, channels or available languages quickly. With voice commands, the search becomes easier.
Use your mobile as a full remote, gesture remote or quick remote - with just one convenient tap.
Use your mobile as a full remote, gesture remote or quick remote - with just one convenient tap.
Browse through 3-day programme listings and synopses and set reminders to receive timely alerts.
Browse through 3-day programme listings and synopses and set reminders to receive timely alerts.
Get your entertainment wherever you go! Enjoy live streaming of channels that are part of your Tata Play subscription package and never miss a single show. You’ll never get bored with 600+ channels available to watch with Live TV.
Record shows on a compatible Set Top Box directly from the Tata Play Smart App. Your Tata Play+ Transfer HD Set Top Box is all set to record your favourite shows using the Remote Record feature of your Smart App.
Tata Play Mobile Application has 5 sections :
Anyone can download the Tata Play Smart App and access the content in it, but only active Tata Play Subscribers are enabled to watch their favourite content basis on the package they are subscribed to.
To access/view Live TV and all other services of the Tata Play Mobile App on your Android/iOS devices, you need to follow the following steps:
Now you are ready to view the content of your choice.
You can reset your password by selecting the "forgot password" option. We will send a temporary password to you on your registered email and mobile number which you can use to login and reset your password.
You can login to the app from a maximum of 10 devices. However, you can view Live TV on a maximum of 2 devices simultaneously per subscriber ID.
Content providers’ agreements with Tata Play stipulate that Tata Play Live TV channels, titles can be viewed on a maximum of two devices simultaneously per subscriber ID at any given time.
Yes, you can do so only after deleting the devices that you no longer use from the Device Management option in the app.
You can view certain free content such as movie trailers, however you need to be an active Tata Play subscriber to access the Live TV.
You need to be an active Tata Play subscriber to enjoy Live TV channels on your device. De-active subscribers can now recharge their accounts by selecting “Recharge” option on the app.
No. You need to be in India to be able to use the Tata Play Smart App services.
Tata Play provides services only within the territory of India.
To see the schedule of a channel you should select a channel in Live TV section and then select 'Schedule' option. You can see the schedule for the next 3 days and previous 7 days.
Only Tata Play+ HD subscribers can set recording on their set top boxes using the record option from the app.
Reminders can be set for future programmes only.
To set a reminder for a programme, tap on the programme name. You will be able to see the set reminder button. Press the button to set a reminder. You will receive a notification on your device when it’s time for the programme.
You can select any channel in the Live TV section or any live programme to view it Live on your device.
No. Currently, Live TV service on your device offers only streaming of Live TV channels.
Please ensure the below to enjoy uninterrupted access to Live TV:
Yes, we have many Tata Play service channels live, like Tata Play Fitness, Tata Play Senior Citizens
Tata Play always keeps expanding its offering of channels on the set top box. In a similar fashion, we will expand and bring more channels on Live TV soon.
You can only view those channels on Live TV which you have subscribed for viewing on the set-top box. To enjoy all the channels available on Live TV, you would need to subscribe the respective channels on your set-top box as well.
The broadcaster does not have the rights to stream this programme on mobile devices. The Live TV service on your device will resume once the next programme starts.
You can select the schedule option on the channel detail page to see the schedule for the channel.
You can rewind up to 15 minutes on Live TV.
Yes, you can select any one of the following quality settings available under the settings option. These options are available on the video player as well.
Yes. Tata Play does not change the channel feed. You will be able to see the same feed on your set-top box and on your device.
You can watch this in the other episodes on schedule of live channels, you can also look for the episode in search.
Previous episodes or Catch up shows will be available for most of the channels available on the app. Tata Play keeps expanding its offering of channels on the set top box. We will similarly expand and make more channels & catch-up available soon on the app.
Yes. You can fast forward, pause or rewind content. Just tap on the screen while viewing the video in full screen mode. Then drag on the progress bar to the position you wish to start viewing the video from.
My Tata Play section in the app is a self-care portal that gives you access and enables you to manage your Tata Play account. You could Recharge your account, view and modify your packs and much more
You will require your password used with www.tataplay.com for the Subscriber Id used to log into the app.
You can tap on ‘Forgot password’ to generate a new password. All previous logins where the old password are being used will be logged out.
Yes, you get all functionalities as available on tataplay.com through the My Account section in the app. This includes Recharge, Pack changes, etc.
Tata Play Smart App is available on Android phones & Tablets with the following minimum requirements
No. Currently the service is only for selected supported devices mentioned above.
No. Tata Play service is accessible only through the Tata Play Mobile app on the devices and OS versions 4.4 and higher on Android and iOS 9 and higher in iOS devices.
Owing to Tata Play’s security agreement with content providers, Tata Play Mobile app is not supported on jailbroken/ rooted devices.
Yes, although the quality of the Live TV or streaming of video will depend on the amount of 3G/Wi-Fi bandwidth available.
We make sure that we are following high standards of security for both our customers and content partners High-bandwidth Digital Content Protection (HDCP) compliance is required to stream videos on watch.tataplay.com.
If this message has been displayed on your device then most likely your display, connecting HDMI cables or connecting devices are not HDCP compliant.
If your connection is HDCP supported, then you can try these steps to resolve the issue:
You can also try streaming on another display or enjoy streaming on Tata Play Mobile app.
Website is best viewed on scren width > 1170 px (eg. 1366*768, 1280*800)
Yes. You need to be connected to the internet to stream any video or view Live TV.
The data charges applicable would be as specified by your internet/mobile service provider. Please check with your internet/mobile service provider for the applicable data charges.
Having a good internet connection with a speed of 2 MBPS or higher enables you to enjoy a better-quality video while viewing Live TV. However, you can still play a video in low quality with 512 kbps connection.
The service works on all Internet connections i.e. 4G/3G mobile connections or on broadband/ Wi-Fi internet connections.
The recommended speed for a good streaming experience on Wi-Fi is 2Mbps. Minimum speed to play video in low quality is 512kbps.
Speeds on mobile internet fluctuate depending on the signal strength, due to which the quality of the video may also vary.
The video quality depends on the speed of your internet connection. You will have a better video quality on a faster internet connection as compared to a slower internet connection.
The viewing will not be interrupted, and as mobile devices have capability of giving priority to Wi-Fi connection, the app player will switch to higher or lower streaming profile as per the availability of bandwidth on the Wi-Fi
The viewing will not be interrupted and as mobile devices have capability of giving priority to Wi-Fi connection, the app player will switch to higher or lower streaming profile as per the availability of bandwidth on the Wi-Fi.
Tata Play Smart App allows limited number of devices to be logged in at a time. Please remove the devices as mentioned to enjoy the sevices on your device.
All devices can be removed except Tata Play Binge+ and Tata Play Binge. Browsers will be automatically removed every midnight
Tata Play offers device rename option for all devices except browsers as per the following rules:
We make sure that we are following high standards of security for both customers and our content partners High-bandwidth Digital Content Protection (HDCP) compliance is required to stream videos on Tataplay App(mobile/tablet)
If this message has been displayed on your mobile/tablet device then most likely your device is not HDCP compliant. In order to make a device compatible to play HDCP-enabled content, the manufacturer must obtain a license for the device.Please contact the device manufacturer for more information.
You can also try streaming on another display or device.
