Is there a limit to the number of devices that can have the app installed and set up?

You can install this app on 4 different devices and log in via your Tata Play credentials.

Can I place an order for a new camera, if my previous order is yet to be closed?

No. You can’t buy/place an order for a new camera till your previous orders are closed.

Does my Camera need to be set up again after being unplugged?

Here’s what you will need to do: If you have unplugged your Camera, then plug it in again in the same WiFi environment. It will automatically reconnect to the WiFi network. This may require a few minutes. If your Camera doesn’t connect to the WiFi network automatically, please follow these steps: Open the app and tap the plus sign icon at the top left. Select ‘Add Device’. Select the device you want to add. Follow the steps in the app to set up Camera again. Please call our customer care if you face any trouble with the set-up. As long as the Camera is added in the app – logged into the same account – you will still be able to view and access the Event Videos stored on the cloud.

How can I purchase an additional Camera?

To purchase an additional Camera, all you need to do is Click here.

Can I use the Camera outdoors?

No, the Camera is not designed for outdoor usage. It can only be used indoors.

What happens to a Camera’s cloud-stored event videos if I delete/remove a camera in the app?

If you delete/remove a camera in the app, the associated events will remain available in the cloud for the standard 7-day duration.

Does the Camera need to be connected to a power source all the time?

Yes. The Camera always requires to be connected to a power source.

Can the Camera be used offline?

Yes. You can install a MicroSD card upto 32 GB in your Camera for continuous recording of the footage or for recording the Event Video Clips without a working Wi-fi connection. However, to get the best experience, it’s advised that you keep your Camera connected to the broadband internet to access live stream and receive event notifications. When your Camera is offline, you will not be able to connect to the Camera via app, access live stream or get alerts regarding sound/motion detection.

What kind of Wi-fi network will the Camera work with?

Your Camera supports 2.4 GHz Wi-Fi networks only. It will not work on 5 GHz networks. If you have a dual band router (with both 2.4 and 5 GHz Wi-Fi networks), please check that you’re connecting to the 2.4 GHz network. If not, please contact your Internet Service Provider for support.

Is internet facility required for this Camera?

Yes. To set up and configure the CCTV Camera in the mobile app, you need to be connected to the broadband internet with a minimum speed of 1.5 MBPS.

Will the Camera work without subscription?

No, you must be a Tata Play DTH subscriber and must also purchase a Tata Play Secure subscription for the Camera to work.

How can I install my Camera?

Your Camera will be installed by our technician once we receive your order. All you need to do is schedule an installation appointment after placing the order. Our technician will visit you as per the appointment and complete the installation.

Where can I buy my Tata Play Secure Camera?

You can buy Tata Play Secure Camera on our website: https://www.tataplay.com/secure/tata-play-secure

What is Tata Play Secure?

Tata Play Secure is a smart home security service. Customers will be provided with a smart CCTV Camera on subscription basis. The top features and benefits are: 1080p full HD Camera Night vision 2-way audio 8x digital zoom Live streaming Time lapse Motion & sound detection Detection zones Rolling 7 days cloud storage Video alerts Local storage