Packs
Get your answer in our frequently asked questions
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Get your answer in our Frequently Asked Questions (FAQs)
- How can I add/drop ALC Channels or Tata Play services by myself?
You can add / drop an A-la-carte (ALC) channel using any of the below options:
- Tata Play website – To add/drop in a few easy steps, click here
- WhatsApp
- Register your account on WhatsApp by giving missed call to 9229692296 from your Registered Mobile Number. Make sure your Registered Mobile Number and WhatsApp number are the same. You will get a confirmation message on your WhatsApp.
- Send Add or Drop (Space) EPG Number For example, to add drop Ten Sports ALC: Add 470 / Drop 470
- Missed call
- Give a missed call to or universal missed call number (080 6858 ) followed by the EPG number of the ALC you wish to add.
For example, to add Ten Sports ALC (EPG number is 470), give a missed call to 080 6858 (0470).
For example, to add Tata Play Kannada Cinema (EPG number is 1602), give a missed call 080 6858 (1602).
- Give a missed call to or universal missed call number (080 6858 ) followed by the EPG number of the ALC you wish to add.
- How do I know about my pack details, balance or recharge due date?
Give a missed call on 080-61-9999-11 from your Registered Mobile Number. You will receive SMS with the pack details. Click Here to know your pack details.
- What are the packages available at Tata play?
Tata Play has made the it easy for you to choose packs that best suit your requirements. Currently there are over 250 broadcaster packs and we save you the hassled of understanding and choosing from them. Here’s what we offer:
- Tata Play packs:These packs contain a curation of broadcaster packs and pay channels as per your viewing requirements. For eg: 'Hindi Basic' pack will give you the best of Hindi content, 'Family Kids' pack will give you the best of Hindi, Music, Knowledge and Kids genres and 'Premium Sports English' pack will give you all of the above with Sports and English content also, by putting together packs from the newly declared packs/channels by broadcasters.
- Add-on & Regional packs:These packs contain a combination of pay channels of a specific genre. For eg: ‘Kids’ pack contains all pay channels of Kids genre across broadcasters and ‘Tamil Regional’ pack contains all pay channels of Tamil Regional genre across broadcasters.
- FTA Basic: This will be the Basic Service Tier as defined by TRAI. It will contain 100 FTA SD channels.
- What are the broadcaster packs available for Tata Play subscribers?
We have channels and packs of all major broadcasters on Tata Play platform, such as Star, Sony, Zee, Times, TV 18 etc. Each of the broadcasters has multiple packs of their channels. There are over 250 broadcaster packs. To gain a better understanding of the packs and to choose the best one, please take a look at Tata Play packs which have been curated and recommended to best suit your viewing requirements. To know more about broadcaster packs, click here.
- I want to view only FTA channels. Will I be able to do so for free?
As per the new pricing regulation, NCF charges will be applicable to you even if you opt for FTA channels only.
- I do not want to pay the Network Capacity Fee. Can I do so?
Network Capacity Fee on Tata Play platform is calculated based on one or more of the below criteria :
- Number of channels offered
- Regions in the service area
- Class of consumers
- Any combination of the above factors
- If I opt for only 20 pay channels on ALC basis, what will I have to pay?
You will have to pay NCF charges + the MRP of each of the pay channels you have opted for.
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