Yes. You can do partial cancellation of subscription. You can remove any number of devices under a particular subscription by calling the customer care helpline number. Your subscription amount for the remaining devices will get revised from the next billing cycle onwards
Note: Post cancellation of subscriptions, it will not be possible to reactivate the subscription to the same cameras. If subscriptions are needed, then it has to be purchased along with new devices with applicable charges. Tnc apply*
No. Activation & subscription charges are non-refundable.
Note: Post cancellation of subscriptions, it will not be possible to reactivate the subscription to the same cameras. If subscriptions are needed, then it has to be purchased along with new devices with applicable charges. Tnc apply*
If your account gets deactivated due to non-payment of dues, the device will stop working and the service will stop immediately. You won't be able to see live feed or receive intelligent alerts and you will also lose your video history.
Please recharge your account to unlock your camera. If you have paid the subscription amount and the camera is still locked, please reach out to our customer care team.
No. Tata Play Secure subscription is available only for our active DTH subscribers.
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De-active Account – Please recharge your de-active account to subscribe to Tata Play Secure.
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Temporarily Suspended – Please resume your DTH account to be able to subscribe to Tata Play Secure.
For installing multiple cameras in different locations, you need to purchase multiple Tata Play Secure subscriptions
You will get the complimentary free subscription offer with every new Tata Play Secure subscription and on purchase of additional cameras under existing subscription, the complimentary tenure will be applicable for the newly added cameras provided there are days left in the complimentary offer tenure as per the initial purchase date of the existing subscription