My account status shows deactive. How to activate my account and watch TV channels?

Your account is deactivated as your account balance is zero. To watch your favourite shows, manage your pack and modify account details. <a class="recharge-here" href="https://www.tataplay.com/my-account/recharge-redirection" target="_blank">Recharge here</a>

How to access Tata Play Remote?

Keep the control of your TV in your hands. <a href="https://www.tataplay.com/dth/help/remote-control">Click here</a> to understand access of tata play remote.

Why have my channels disappeared after recharge or pack change?

<ol> <li>First, check if your recharge was successful (look for an SMS confirmation).</li> <li>Keep your Set Top Box switched on during the recharge or pack change so the activation signal can reach it.</li> <li>Verify that your pack includes those channels. You can check this in the Tata Play Smart App by going to Manage Pack > View Channels & Pricing.</li> </ol> You can try the following options to refresh your channels. Ensure your TV is switched on before trying any of the options below: <ul> <li>Open the Tata Play Smart App and go to My Account > Refresh My Channels.</li> <li>Give a missed call from your registered mobile number to 08061999966.</li> <li>Send “Hi” to our WhatsApp number 1800 208 6633 to refresh your channels.</li> <li>Still not working? <a class="chatbot-begin" href="https://www.tataplay.com/dth/help?src=ua&action=10.46">Click here</a> to refresh your channels.</li> </ul>

How can I suspend my Tata Play account/asset?

Tata Play website – To suspend your Tata Play Account/Asset in a few easy steps, <a class="faqclick click-here" href="https://helpchat.tataplay.com">click here</a>

How can I make my secondary box as primary?

Tata Play website – To make my secondary box as primary in a few easy steps, <a class="faqclickbot click-here" href="https://helpchat.tataplay.com">click here</a>

How can I update my Registered Mobile Number (RMN) through TV or website / app?

You can update your mobile number using the following steps: <ol> <li>Press the yellow button on your remote.</li> <li>Use your new mobile number to call 1800 420 5577.</li> <li>Enter your Subscriber ID.</li> <li>Enter the 6-digit code displayed on your TV screen to confirm the change.</li> </ol> You can also update it through: <ul> <li>Tata Play website – <a class="chatbot-begin" href="https://www.tataplay.com/my-account/edit-profile">click here</a>.</li> <li>WhatsApp – Type “Registered Mobile Number” and send it to 1800 208 6633.</li> <li>You can also <a class="chatbot-begin" href="https://www.tataplay.com/my-account/edit-profile">click here</a> to update your registered mobile number.</li> </ul>

Quick search to help you

Most Frequently asked questions

What are the various ways in which I can recharge my account?
You can choose any of the below options to recharge conveniently:
- Online on our Quick Recharge page.
- Anytime, anywhere recharge with the Tata Play Smart App.
- Contact your local authorized partner for a recharge voucher or pay using can electronic Top Up.
Payment options:
- There are various payment options for you to choose from, such as Credit Card, Debit Card, Net Banking, UPI, Wallets, Bharat QR, LazyPay, and PayPal.
- Auto debit – This means you authorise Tata Play to debit your bank account/credit card for a fixed amount of Rs 500 each time your Tata Play account balance reaches Rs 200. To register for this facility, download the Auto Debit Form, fill it in triplicate and mail it with all the relevant documents to: Tata Play Ltd. Auto Debit Request P.O. Box 2424 Bangalore 560024
How to access Tata Play Remote?
Keep the control of your TV in your hands. Click here to understand access of tata play remote.
My account status shows deactive. How to activate my account and watch TV channels?
Your account is deactivated as your account balance is zero. To watch your favourite shows, manage your pack and modify account details. Recharge here

Recharged / updated pack, but can't view channels?

Refresh My Channels

OR Give a Missed Call

08061999966

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Get your answer in our Frequently Asked Questions (FAQs)

How can I update my Registered Mobile Number (RMN) through TV or website / app?
You can update your mobile number using the following steps:
1. Press the yellow button on your remote.
2. Use your new mobile number to call 1800 420 5577.
3. Enter your Subscriber ID.
4. Enter the 6-digit code displayed on your TV screen to confirm the change.
You can also update it through:
- Tata Play website – click here.
- WhatsApp – Type “Registered Mobile Number” and send it to 1800 208 6633.
- You can also click here to update your registered mobile number.
Why have my channels disappeared after recharge or pack change?
1. First, check if your recharge was successful (look for an SMS confirmation).
2. Keep your Set Top Box switched on during the recharge or pack change so the activation signal can reach it.
3. Verify that your pack includes those channels. You can check this in the Tata Play Smart App by going to Manage Pack > View Channels & Pricing.
You can try the following options to refresh your channels. Ensure your TV is switched on before trying any of the options below:
- Open the Tata Play Smart App and go to My Account > Refresh My Channels.
- Give a missed call from your registered mobile number to 08061999966.
- Send “Hi” to our WhatsApp number 1800 208 6633 to refresh your channels.
- Still not working? Click here to refresh your channels.
How can I suspend my Tata Play account/asset?
Tata Play website – To suspend your Tata Play Account/Asset in a few easy steps, click here
How can I make my secondary box as primary?
Tata Play website – To make my secondary box as primary in a few easy steps, click here
How to access Tata Play Remote?
Keep the control of your TV in your hands. Click here to understand access of tata play remote.
My account status shows deactive. How to activate my account and watch TV channels?
Your account is deactivated as your account balance is zero. To watch your favourite shows, manage your pack and modify account details. Recharge here